WebCall Help

Requirements

Windows XP, Windows2003 defualt ready to use. VISTA's users have to install MS RTC1.3 manually. DOWNLOAD LINK. Others need install RTC DLLs( can obtain from windows messenger, follow the downloadhttp://www.microsoft.com/downloads/details.aspx?familyid=A8D9EB73-5F8C-4B9A-940F-9157A3B3D774 link to install )

an audio device,

and a web browser supporting ActiveX.

ActiveX

By default, you do not need to chang any IE setting. If you changed any setting before, You can change back the setting for ActiveX. From IE, select Tools --> Internet Options --> Security. Select "Medium" level. The first time accessing this page, the browser will prompt you for permission to install the ActiveX. You have to click "OK". It wouldn't bother you again once installed unless a new version of ActiveX is available..
In Windows XP, or Windows 2000, the system requires "administrator" privilege to download ActiveX. Login as an administrator (or ask the system administrator to login) and visit the page again. Once ActXPhone.ocx has been successfully downloaded, it won't bother you again. Any user on that machine will be allowed to use ActiveXPhone.

Audio Device

Most PCs with a sound card and the associated microphone/speaker can use ActiveXPhone.

Microphone and Speaker

Your machine should have a microphone (so you can talk to me) and a speaker (so you can listen to me). Since the microphone may pick up the voice from the speaker, it will cause an echo effect. You are suggested to use a headset to avoid this.
Most of the users have trouble setting up the microphone. You can use the MS tunning wizard.

Now try to call yourself to see if it works.

Troubleshooting

Q1. My microphone does not seem to work. No one can hear me.

You can use the MS tunning wizard. Access from "Control Panel->Sound and Audio Device->Voice->Test Hardware... "

Q2. Vista users get a error at the first time running this AtciveX

Due to the Vista security issue, ActiveX can not auto detect and install RTC1.3 for Vista users. Please, following the DOWNLOAD LINK, download and install manually first!

Q3. Web Call cannot recognize my sound card.

Your sound card must be full duplex.

Q4. The other party can hear me, but I cannot hear the other party.

This is likely firewall problem. Maybe SIP Protocol is blocked; or non-compatible with MS uPNP; or Intrusion detection system issue.

Cleanup Procedure

If the problem persists, you are suggested to remove all Web Call file from your local machine. Then you may click the WebCall link again to initiate a new downloading. The following file should be removed in \WINDOWS\Downloaded Program Files or \WINNT\Downloaded Program Files directory.

JyRTCPhoneTPC Class

Thank you for using WebCall....